After mussel reported on being able to buy all the tickets desired at the box office, even if they were not part of the 3-ballet package, I called the box office again to say how unhappy I was that people were being treated differently over the phone and at the in-person box office. The operator said the box office people were wrong and a glitch in the software had allowed a few to slip through, but all had been fixed! The phone operators, box office personnel, and the software were all following the same rule, viz., that you can only buy the 3-ballet packages and not additional tickets. Hah!
I was in NYC this past weekend for Balanchine's birthday weekend and stopped at the box office to pick up the 3-ballet package I had ordered by phone. I then asked: by any chance can I go ahead and buy the rest of my tickets for the season, even though they're not part of a package? She called somebody and then said, "sure." I proceeded to buy everything I wanted. With the discount. It's a crazy situation, as Drew just pointed out, and very unfair to out-of-towners. It would have been easier for them just to say, if you buy a 3-ballet package, you can go ahead and order singles for the rest of the season and be done with it.