Has anyone spoken in person to the NYCB ticketing department? This year's Print at Home tickets is drastically different and inferior to last season (2019). Why they changed the format is a mystery but they broke something that didn't need fixing. I've called but the ticketing people replied that it isn't their job. I've tried emailing twice but have not received a response in the past two weeks.
If you look at your print at home ticket, the Section is missing. You have the bar code, the Row and seat but no section. I can imagine the confusing this will cause if somebody forgot their section or knowingly try to sit at the same Row and seat but different section. This omission is pervasive. Also, why is it that this season's Print at Home ticket requires two pages to print instead of one. Does NYC Ballet want people to use more paper.
My first ballet will be this Saturday but I wanted to know if this issue has been raised to management? If you compare NYCB Print at home tickets to NY City Center or Joyce, it pales in comparison. Looking at just the e-tickets, one would think that NYCB is the amateur company who hired somebody's cousin to handle all things IT.