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I Keep Getting Logged Off


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#16 Helene

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Posted 30 March 2006 - 10:32 PM

I think I may have an idea what's going on, but I'm going to need a little more time to get details and not blow up the board :)

I'm sorry this is happening.

#17 Alexandra

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Posted 31 March 2006 - 07:07 AM

Thanks, Helene. I would bet it's something in the cookie settings in the board's APC. It started right after the upgrade.

#18 Helene

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Posted 31 March 2006 - 09:41 AM

All three cookie settings are blank in ACP; I believe this is leading to login conflicts between BT and BT4D (and any other IPB logins any BTers might have. I'm trying to figure out what values should be entered to solve this.

#19 Alexandra

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Posted 31 March 2006 - 11:05 AM

For diagnosis purposes, another cookie problem is that (in Safari and Firefox, at least) the topic squares are dark, indicating new topic, until I click "mark all threads read" rather than marking them as read automatically. This is also since the upgrade. I don't remember WHICH cookie option to choose, but I'm fairly certain that's the problem.

#20 Helene

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Posted 01 April 2006 - 11:53 PM

Please try again now. You may have to delete cookies again before this will work, but I have two different passwords for the two boards, and I'm being logged in immediatedly for both of them.

#21 Alexandra

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Posted 02 April 2006 - 09:31 AM

Alas, no. Now I have to log in the first time I access BT (earlier, I was automatically logged in at first access; the problem was trying to access BT4D. Then the problem became every time I switched between the two sites. So it's just getting worse :) )

#22 Helene

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Posted 02 April 2006 - 11:16 AM

I can't replicate your experience.

I removed saved passwords from Firefox, and cookies from IE (in Virtual PC on my Mac) and Safari.

In each browser, I relogged in for Ballet Talk, closed the browser, opened BT again, and was logged in. In the same browser window, I brought up BT4D, logged in, and switched to BT. I was still logged into BT. I logged out of each and retried. I logged out of one, and toggled to the other site, and remained logged in.

In a new browser window, I brought up BT4D, and was logged in automatically. I toggled between BT4D and BT, and was still logged in. Logged in and out of one and then both, and remained logged in to the site I hadn't logged out of, and had to log into the site that I logged out of.

For Firefox and Safari, I changed between using a new browser window and new tab. I remained logged in toggling between the sites. I logged in and out, and each time the expected result (auto login where I remained logged in, and not logged in where I had logged out).

I tried my the same login on both sites, and a test login on BT. I got the same (expected) results.

There are two caveats:

1. When the browser is configured not to share cookies/login between browser sessions and tabs, then the expected result is to be challenged each time a new browser window/tab is opened. But toggling back and forth in the same browser/window tab should result in remaining logged in, instead of needing to log in again.

2. If the browser is configured to share cookies/login between browser sessions and tabs, if I log into BT as myself, and then open up a new browser window/tab and log in under a test account, my original session will crash, because the old browser session doesn't recognize the old login.

I've checked the IPB Community Forums and IPS Beyond sites, and all of the documentation points to the change I made, to prefix the cookies on both sites, so that they are distinguished from each other (and all other IPB logins). I know that IPB itself does this, because whenever I was challenged for a new login on BT (before I made the change), I was logged in immediately to IPB Community Forums website and IPBusters without being re-challenged.

I can ask some friends, but to log a bug, there are three standard steps for issues that aren't critical (bringing down the system, security issues, etc.), after checking to see that there isn't already a bug report or an IPB thread that describes the solution or response:

1. Determine if the issue can be replicated always, and under what exact steps and circumstances. (Ex: This only happens on Firefox or IE, it happens across all browsers, etc.)

2. If it can't be replicated always, or we can't identify the steps, there usually needs to be some critical mass who experience the same behavior. (Ex: We can't identify the exact conditions, but 1 in 10 posters across all browsers have followed the following steps [clear cookies and saved passwords], log into one site. Log into the other site. Toggle between sites or open new browser session, be challenged to log in again.)

3. Describe the issue with as much detail as usual to IPB.

I'm going to need help from the people who are experiencing this issue, to clear all of their "invisionzone" cookies and saved passwords (from browser), to re-log into both sites, and to note here what they then experience.

#23 Treefrog

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Posted 02 April 2006 - 03:05 PM

Things seem better for me so far! I am able to toggle back and forth at will, and stay logged in on both boards. Thanks!

#24 Alexandra

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Posted 02 April 2006 - 03:30 PM

Same thing with me, both browsers. I can live with it. (I've changed nothing on this end, and the only change on BT's end was the upgrade -- I doubt the move had anything to do with it.)

#25 drval01

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Posted 03 April 2006 - 06:40 AM

I cleared cookies and passwords like you suggested several days ago with no luck. Still, something must've changed because the problem is all cleared up now!

:dunno:

Edited by drval01, 03 April 2006 - 06:43 AM.



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