3 replies to this topic

[ArtsMngr2000]

I've got tickets that won't be used for a performance of Siddharta.  All the purchase documentation tells me that they don't accept returns or exchanges, but I understand that people queue up on the day of the performance to try to purchase returned tickets. Does anybody know what the process is to return tickets?

[silvermash]

I'm afraid that unless they changed their policy, there's nothing you can do. Even for sold out events, they don't take return tickets. It happened to me last year I couldn't come for a sold out Premiere and what they told me was to come at the box office some days before to try to sell them myself!!!
I think the return tickets queue is only for the tickets returned from official agencies and the quota that is kept each evening in the event of important last minute guests...

[Nanarina]

silvermash, on 26 March 2010 - 04:41 AM, said:

I'm afraid that unless they changed their policy, there's nothing you can do. Even for sold out events, they don't take return tickets. It happened to me last year I couldn't come for a sold out Premiere and what they told me was to come at the box office some days before to try to sell them myself!!!
I think the return tickets queue is only for the tickets returned from official agencies and the quota that is kept each evening in the event of important last minute guests...

[Nanarina]

I am sorry to say this is true, as soon as the payment has been processed you are stuck with the tickets with no chance of exchange or return.  One time a couple of years ago I was given the wrong imformation by the Box Office ansd booked for the wrong perormance, the mistake was realised within a minute of my credit card being used, but I was unable to cjhange the booking. As I was travelling from the UK specially I was offered the last seat free on the night before.  It cos me double  , so I complained to the management and actually was comppensated.