Posted 20 December 2001 - 12:27 PM
I loathe getting unsolicited calls passionately, even from organizations I support (I usually put instructions not to call on donation forms, or place a voice mail number for my phone number, where they are welcome to call to their heart's content.)
Some questions: How do others feel about phone solicitations, either to buy tickets or donations? Have you ever bought a subscription or made a donation via a phone pitch?
For people with managerial or marketing experience, I gather telemarketing has to pay for itself, or it wouldn't be done, correct? Is there much negative feeling surrounding phone campaigns, and if so, what makes up for that? Are there some people you just can't get to resubscribe unless you call them?
Posted 20 December 2001 - 12:56 PM
Posted 20 December 2001 - 01:49 PM
I guess my feeling is it can't hurt to ask and on one occasion I had forgotten to renew a theater subscription, so I was glad they called.
Posted 20 December 2001 - 03:00 PM
I tend to dislike telemarketers and my feeling is that if you want my money, put it in writing!
In general, I find that telemarketers tend to call at very inconvenient times, putting me in a less than generous mood. Also, I prefer to see something in writing, so that I can decide whether or not to spend $$ without the pressure of having someone waiting for my answer.
While The Met Opera deserved kudos for sending me written material ASAP, I was less than happy at being repeatedly called by their telemarketers. True, I have a tendency to hang up when I hear the long silence and click that is typical of computerized/telemarketer calls, but their rep called back twice in a row, declining to leave a message.
As I mentioned in another thread, I have yet to get a call from NYCB. Guess they realize that I don't need to be encouraged to buy tickets redface.gif )
Posted 20 December 2001 - 03:14 PM
My personal feeling is that I don't mind being called occasionally by organizations that I support. I definitely loathe getting calls (and usually at dinnertime) from organizations that I have never heard of. My husband has gotten quite adept at turning the tables on the telemarketers and making sure they never call again. For example, if you are getting a lot of calls from long distance companies, try this: Tell them you are moving to Bahrain (or some other faraway country.) Then when they counter that you'll need long distance to call your friends in the U.S., you say that you have a government job and will be using Bahrain's phone system. Honest, it works. We haven't been called by a long distance company in three years.
Posted 20 December 2001 - 03:54 PM
Posted 20 December 2001 - 09:23 PM
Posted 21 December 2001 - 12:55 AM
The ABT caller was quite persistent. When I mentioned that it's too soon for me to know which dates would be free for my daughter, she kept asking when I'd know. Although I was polite (not so to the average telemarketer but I WANT ABT to succeed) and I tried explaining why I won't know till last minute because my kid won't have her rehearsal schedule till March or April, she continued to press me as to when. Finally she said she'd call me in January and frankly, I'd reached the point where I just plain wanted her off the phone so I agreed. But I won't know my kid's spring schedule in January.
I read an article by George Will ages ago where he compared any phone call, but esp. the telemarketer call to a mail carrier who barges into your house unannounced, shoves a letter in your face and demands that you read it and respond NOW, no matter what you're doing. Sounds about right.
Posted 24 December 2001 - 12:16 PM
Posted 22 January 2002 - 06:09 PM
I received that new call last night. This woman was even more persistent than the previous caller (who may have been the same person-not sure). In fact, this time it took downright rudeness on my part in order for me to hang up. I once again explained my reason for being unable to buy tickets now although I fully intend to later, but she interrupted me constantly, asking when I'd know, and then ignoring what I said. There was an edge to her voice as if to imply that I really wasn't going to buy tickets which certainly isn't true and of course which I resented. I finally told her that I'd buy tickets when I (louder voice on the word "I") was ready and that wouldn't be till early spring. She told me that they weren't going to run this campaign for much longer. When I asked for how long, the response was "April"! So I said I'd call back by then, and I quickly hung up with her in mid-sentence.
I'm not a rude person. I like ABT, I personally know a couple dancers in the company very well, and I want them to succeed. But I feel that both telemarketer calls I received on behalf of ABT were conducted rudely. And if I weren't committed to them, I'd refuse to buy tickets just BECAUSE of those calls. There was a desperateness about each call. It seemed that once I'd mentioned that I WOULD be buying tickets eventually, the telemarketer was unwilling to hang up until I'd done it through her. Period. Does anyone know how these calls are conducted? How do these telemarketers work? Is it on commission as with other telemarketers? (She did mention that she's a former dancer.)
Posted 22 January 2002 - 07:30 PM
If you call ABT's administration, they can take down your information so that you don't get the calls anymore. Telling the telemarketers is pointless as they don't control the lists.
An alternative, in the future, is to not give your phone number out.
Posted 22 January 2002 - 08:04 PM
Posted 22 January 2002 - 08:05 PM
Posted 22 January 2002 - 10:44 PM
This is a service of state government that will inform all telemarketers that you do not wish to be contacted by telephone and, with only a few exceptions, a violation of the list will result in a $1000 fine PER CALL on the telemarketer. Just get their name and address.
Posted 23 January 2002 - 04:32 AM
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