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Whelan to retire from NYCB Oct 18, 2014


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#31 Amour

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Posted 25 August 2014 - 09:03 PM

The Whelan seating was a fiasco.  My order form had three price choices, with the highest being $134 (plus handling fee and facility fee).  What I ended up with was tickets that cost $167 per ticket.  I was never contacted by anyone to ask if I was willing to go into the higher price category. Nor was there anon the order form which asked if you would be willing to go into a higher price level if your price point is sold out.  My tickets are in the last row of the first ring, in the center.  This better be a damn good program considering the price.  Too bad they had to turn Wendy's retirement into a little money making profit scheme, thereby diminishing the event.


That's really not too bad,abatt. I often sit in the first ring and without the discount, the tickets cost $150, so $167 doesn't seem so off the mark. But $100 for the 4th ring is definitely exploiting the viewer and turning this evening into a money profit scheme. We've never sat that far up (we're usually in orchestra or 1st ring). My husband is dreading it since our experience at the Royal Opera House Amphitheatre was miserable. But I want to be a part of this night si I'll settle for the seats I can.

Just want to clarify that I have a "create your own" subscription.

BTW, it's Aug.25 and my subscriber tickets have still not come, despite being paid for. If they don't come by next week it's another call to the supervisor.

#32 abatt

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Posted Yesterday, 05:07 AM

My subscription tickets have not arrived yet either, and it's a regular subscription (not create your own) that was fully paid for back in June.  They field these angry calls from subscribers every week and they have a scripted answer as to why the tickets have not been sent out. (How many of you have heard the malfunctioned printer script?)  I believe the real answer is that they are simply understaffed and/or not operated efficiently.

 

NYCB is the only organization I'm aware of that: (1) sends subscription tickets out well after the box office has opened up for public sales and (2) does not give subscribers a priority exchange/purchase week ahead of ticket sales to the general public.   The fact that subscription tixs are discounted is nice but not a strong argument to cut NYCB some slack, since Carnegie and the Met both discount subscription tixs and also manage to give their subscribers benefits of sending out sub. tixs well before the box office opens and giving priority purchase/exchange week to subscribers..

 

Now that they have moved to this new system of opening up sales for the entire season in August with a Sept start date for the fall season, they need to adjust their business model. They need to announce their new season earlier, and they need to sell and FILL the subcription orders earlier. No stats available, but I wonder if they have lost subscribers in the higher priced areas. 



#33 California

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Posted Yesterday, 05:16 AM

The Koch theater is one of the few remaining major venues in the U.S. that does not use the print-your-own ticketing system. Even the Guggenheim's Works and Process series has switched to a system of letting you pick your own seat and then print your own ticket. I assume there is a significant start-up/transition cost, but surely it would pay for itself eventually in reduced costs for postage and staffing, not to mention happier customers! At least Koch finally started letting you pick your own seat (at least at a certain point after subscription sales).

 

Let me add: Colorado Ballet sends out tickets for everything (including subscriptions and special events) as print-your-own PDF attachments to e-mail. The systems exist to do this and they work well. I wonder how long it will be before the Koch ticket office wakes up to this.


Edited by California, Yesterday, 07:09 AM.


#34 Drew

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Posted Yesterday, 10:13 AM

I subscribed during the early summer for the first time this year--in the past I would buy a cluster of seats for a particular weekend when the box office went on sale, though typically enough performances to get "subscriber" rates on the "Create your own" model. The tickets have usually been very good.

Right now, I still don't have my tickets; I was told on the phone what seats I WILL be sent, and some are a bit better than I have gotten waiting until later, so I will be happy enough if they arrive soon.

That said, I am reconsidering for next year/season as to whether I wouldn't rather give up on the subscribe 'ahead of box office' model and just wait until box office opens and pick my seats directly.

#35 lmspear

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Posted Yesterday, 11:52 AM

Do they offer subscribers the option of having their tickets held at the box office to be picked up at the window before each performance.  This method makes exchanges incredibly easy since you don't have to physically return your tickets.  It also simplifies giving your tickets to someone else, since you can instruct the box office that they will be picked up by the recipient at will call and you don't have to arrange a physical meeting to hand off the tickets or worry about the mail service failing 



#36 Amour

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Posted Yesterday, 07:37 PM

Do they offer subscribers the option of having their tickets held at the box office to be picked up at the window before each performance.  This method makes exchanges incredibly easy since you don't have to physically return your tickets.  It also simplifies giving your tickets to someone else, since you can instruct the box office that they will be picked up by the recipient at will call and you don't have to arrange a physical meeting to hand off the tickets or worry about the mail service failing


I don't know but if they're so disorganized they can't send out the tickets, I wouldn't trust them to hold your season tickets.

#37 Amour

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Posted Yesterday, 07:59 PM

 
NYCB is the only organization I'm aware of that: (1) sends subscription tickets out well after the box office has opened up for public sales and (2) does not give subscribers a priority exchange/purchase week ahead of ticket sales to the general public.   The fact that subscription tixs are discounted is nice but not a strong argument to cut NYCB some slack, since Carnegie and the Met both discount subscription tixs and also manage to give their subscribers benefits of sending out sub. tixs well before the box office opens and giving priority purchase/exchange week to subscribers..


I do have to give props to NYCB box office for a few things, despite some clear drawbacks. One is that not only do they NOT have dynamic pricing (unlike ABT) but if you decide on extra performances in addition to your subscription you get 15% off the seat's full price. The other is that you can call the box office to request an extra performance and you are not charged the typical $10 service charge per ticket, only the $3 facility fee. That makes it incredibly easy for tose of us who do not enjoying schlepping to the box office to avoid service charges (like I have to do with ABT). In fact, the other day I ordered 6 extra tickets over the phone and, because I'm a subscriber, not only saved on the cost of the seat but avoided $60 in service charge fees. I assume subscribers can avoid the fees and get the discount if they order over the internet as well just by putting in your subscription ID.

#38 Barbara

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Posted Today, 04:28 AM

However, I purchased a 3-ticket create-your-own series and was disappointed to learn that I would be charged full box office price when I added 2 tickets for friends to join me at one of the performances. I suppose if I had purchased a larger subscription this wouldn't be the case. Oh, and I also have not received my tickets.




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