Perhaps then the best advice would be to direct them to read the Director's program notes?
Well, generally in life if I feel capable of offering an answer, I try to do so. Giving the run around to a neophyte ballet companion would not be right. I offer what I know and believe in, and then if the person in question wants to advance his/her view, the homework is never ending, as we well know. Plus, usually there's nothing about this subject in ballet programmes. Non ballet numbers are usually refered to as "pieces", or "choreographies", and all the Petipa/Balanchine/Robbins et al on pointe are always refered to as "ballets". Having a newbie make a primary, clear distinction in between pointe work and the rest I strongly believe is a good start. At the end, it is not too common they will be faced with a Fokine's Sheherezade or Yakobson's Spartacus in regular basis.