California, on 16 November 2011 - 07:23 AM, said:
Single tickets went on sale on-line this morning (11/16) for the spring 2012 season, but they have turned off their seat selection feature! You can select a section, but nothing more. You're not even told which seat they want to give you when you go to the next step (unlike the clunky NYCB system). Do locals know if they leave seat selection off for the rest of the season, or just the first few hours of sales?
If you try going over to "build-your-own" subscription, you can still see seat selection, so the function is working to that extent.
UPDATED: I'll answer my own question! The seat selection system came back on-line about 10:30 am PST. But the entire on-line ticket system is extremely sluggish today (no surprise).
As this has come up in other contexts, let me note that they charge a single $10 handling fee, regardless of how many tickets you order, for these on-line sales. They don't have the option of letting you print your own tickets (as the Met and others do), but use U.S. mail to send them out (within 7 days, they say).
Interesting that the seat selection is back. I posted a complaint about it being gone on Facebook over the weekend. Said I'd rather go standing room than not at least know what seat I'm getting.
Also, I'm sure they allowed printing tickets at home before; I've seen people having their printout scanned. Very strange. Not sure the new website is much of an 'improvement' if they're taking away features.