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Registration FAQTroubleshooting Help

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#1 Helene



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Posted 05 July 2005 - 10:08 PM

Registration FAQ

I filled out the form, but I can't post.

Registration is a two-part process. After you applied successfully, the board sent you an email from the domain "ballettalk.com," usually within seconds of completing your application. If you did not respond to the mail, please do so. The registration link is about halfway down the page.

If the mail is not in your Inbox, please check your spam folder.

I am an AOL user, and the link doesn't work

Please copy and paste the link from the email into your browser and click "enter."

I clicked the confirmation link, but I still can't post.

If you clicked the confirmation link, and you received the following error message:
Sorry, that member does not have to validate their account. Please double check the data you entered. If this validation isn't recent, it's possible your old account has been removed.
it is likely that we have updated the status of your account, because we have questions about your registration information.

(You will also get this message if you click the link more than once.)

I can post, but when I click on "Members" or my username, I get an error message.

New Members, those who have <10 substantial posts, cannot view the Members list, use PM, or use board email.

What is a substantial post?

A substantial post adds to the discussion or raises a thought-provoking topic. Examples of insubstantial posts are: "Hurray!" "I totally agree!" or "Welcome to Ballet Alert!, New Poster!" or simple questions that can be answered through a Google, Yahoo, or MSN search (ex: When was Rudolf Nureyev born?).

Why do you need to know my real name?

We need to know your name for several reasons. The first is for security; there are minors on this board and reputations at stake. The second is that we need to know if you are partisan in any way to the topic at hand, positive or negative. We don't allow the site to be used to promote companies and careers by dancers or those close to them pretending to be disinterested parties, nor to voice a grudge against a company or its members.

Who will see my email address?

Your email address is not visible to the public, even though you will be able to see it when you view your own profile. It is visible to a limited number of administrators, including the site registrar, and will be used to contact you if you are a New Member without PM access or a full Member with a full PM Inbox.

Once you become a full Member, if, when you registered, you selected the option to receive email from other members, board email from that poster will be forwarded via the board. Your email address will not be visible to the sender, unless you reply to that person from your email Inbox. (The sender's email, however, will be visible to you.)

The site won't accept my email address.

We do accept free email addresses, but there are some domains which are blocked due to huge amounts of spam. If the message says that the address is in use, and you don't think you've used it before, please use the "Contact Us" link and tell us the error message you've received and the email address you're trying to use, if it's not the same one you're using to write.

If I'm still having problems, or my question isn't answered here, how do I contact you?

Please send email to: questions@ballettalk.com

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